Frequently Asked Questions

We send complimentary jewelry cloth with every order. You may also wash your jewelry with ultrasonic devices (sonicator) with mild soap on non-porous gemstones and diamonds. We offer lifetime jewelry cleaning service for jewelry purchased from us at Stylles Jewelry free of charge, though customers have to pay for shipping charges both ways with insurance.

18k gold contains 75% pure gold and is alloyed with other metals like silver or copper, resulting in a richer, warmer color. It is more valuable but softer compared to 14k gold. In contrast, 14k gold contains 58.3% pure gold and is mixed with alloys for durability, making it more affordable and suitable for everyday wear due to its strength. For more information, check out our blog article on gold!

Yes! Under our "Free Resources" section. You can also sign up for our newsletter to receive notification of free blogs when released!

Yes! You can use PayPal with a wide range of payment methods at checkout.

Purchases made via this Website may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Orders placed Monday through Thursday before 4:00 PM EST will be fulfilled in 1-2 business days. Orders placed after 4:00 PM EST Thursday will be processed and shipped the following business week. Standard orders are delivered via UPS Ground shipping (3-4 days); high value and custom orders are delivered via UPS Next Day Air. 

Yes! We offer in-person pickup for Boston-area customers. Please directly contact us before placing your order, we will work with you to schedule a pickup.

Jewelry purchased through styllesjewelry.com is accepted for refund or exchange (subject to availability) if returned to Stylles Jewelry within 7 calendar days of date of delivery. Please note that all returns and exchanges are subject to quality control inspection before they are accepted. Items must be returned in their original condition and include the original sales tag and packaging. Custom orders are not subject to return.Please include a brief note describing the reason for the return along with a copy of your original receipt, your current home address and telephone number. If you would like to exchange for a different size or item, kindly note this.

Customers are responsible for the shipping cost of return with insurance covering the merchandise cost and return must be shipped via UPS with insurance to the purchase amount. Customers must email the tracking number of return shipment to Stylles Jewelry (info@styllesjewelry.com) as soon as the package is received by UPS. 

Custom order and final sale items are not eligible for return.

Yes. Please refer to our Custom Order page for details.

Absolutely! We offer comprehensive services for custom orders, catering to any need to the max of our capacities.

Custom orders take 4-8 weeks to finalize depending on the complexity of the order.

You can measure with soft tape or a ring sizer. We also offer free ring sizer upon request. 

Yes. We can resize any ring free of charge after an order is placed and prior to shipping, please add note for resizing with size desired when placing an order. We strongly encourage customers to contact us regarding this service before placing an order.

Yes. We offer GIA and other internally recognized certifications on all of our custom order gemstone products. We will include all original copies of certifications with your shipment. For non-custom order, refer to the product details to see if we have a certificate on it. If not, you may contact us to request a certificate, though this may incur an extra fee. 

Yes. All of our orders come with beautiful packing and complimentary jewelry cleaning cloths.

Yes. Please include your message when placing your order.